Hello Dave,
We are very sorry you did not have a good experience shopping with us. Our return policy allows returns for a full refund up to 30 days from your purchase date. Please ship back the rotor to the address below with the RMA number '37243-R' anywhere on label. When your rotor arrives to us, you'll receive your refund. Below are the details of our return policy. We hope your next experience with us 3 stars higher.
-Sincerely
Return Address:
1580 N. Orangethorpe way
Anaheim, CA 92801
Return policy
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Returns (RMA Requirements)
● Returns must be requested within 30 days of the original purchase date.
● Once an RMA is issued, please return your item within 30 days. Items received after 30 days of the RMA issuance will not be accepted and will be returned to you.
● Returns must be in new, unused condition, include the original product packaging, and be resellable.
● Damaged packaging or installed/used products may be subject to a 20% restocking fee.
● Do not use the product’s packaging as the shipping box.
Closeout/Sale Items
Closeout items are final sale and are not eligible for return, exchange, or refund.
Shipping Charges (Returns/Exchanges)
Shipping charges incurred in connection with the return are non-refundable. You are responsible for:
● All shipping costs (both to and from BOX), and
● The risk of loss or damage to the product during shipping.
We suggest you ensure the returned package(s) are shipped through the carrier. We cannot process refunds on items damaged during return shipping or special-order/custom items; those items will be returned to you.
