Shipping & Returns

• Returns must be requested within 30 days of the original purchase date.
• Once an RMA is issued, the item must be returned within 30 days. Items received after 30 days of RMA issuance will not be accepted and will be returned to you.
• Returns must be new and unused, include the original product packaging, and remain in resellable condition.
• Damaged packaging or installed/used products may be subject to a 20% restocking fee.
• Do not use the product's original packaging as the shipping box.

Purchases made through year-round discounted accounts provided under Box programs, including but not limited to the EP (Industry Program) and Team Sponsor Program, are final sale.

To maintain the long-term sustainability of these programs, items purchased with program pricing are not eligible for returns, exchanges or refunds.

Exceptions: Final-sale status does not affect eligible warranty coverage for manufacturing defects or Box shipping/handling errors.

If a product has a manufacturing defect, please submit a warranty claim.

Closeout and sale items are final sale and are not eligible for return, exchange or refund.

Shipping charges incurred in connection with a return are non-refundable.

You are responsible for:

• All shipping costs, both to and from Box.
• The risk of loss or damage to the product during return shipping.

We recommend using a trackable carrier service for all returns.

Box cannot process refunds for items damaged during return shipping or for special-order/custom items. Those items will be returned to you.

Refunds are applied back to the credit card used for the original purchase or issued as store credit.

You will receive an email confirmation once your refund has been processed.

Please do not return items COD (cash on delivery). COD returns will not be accepted.

If an issue is caused by Box, including an incorrect item, missing item, packing issue or shipping damage, we will work with you to make it right.

Claims for missing items or shipping damage must be reported within 72 hours of delivery.

Photos of the product and packaging may be required.

Please contact support@boxcomponents.com as soon as possible.

Please make sure your shipping address is correct before placing an order. Customers are responsible for costs resulting from an incorrect address.

Box does not ship to areas of Africa except Egypt and South Africa.

Box does not accept PO Box addresses, BFPO addresses in the UK, or APO/FPO addresses.

Please contact us as soon as possible if you want to cancel your order.

If your order has already shipped, please accept the parcel and follow the return process.

Box is not responsible for parcels when a customer refuses to sign for or accept delivery.

Packages may be returned to Box following unsuccessful delivery for reasons including:

• An incorrect address.
• The shipping company could not contact the recipient or the recipient was not available at the delivery address.
• The package was awaiting collection at the recipient's request, but the recipient did not collect it.
• Customs or Box contacted the recipient and the recipient refused to sign for the parcel without contacting Box first.

If a package is returned for one of these reasons, the customer is responsible for:

• A shipping fee equal to 10% of the parcel's value, up to a maximum of $40, if the customer prefers a refund.
• An additional $15 charge if the customer prefers redelivery.

Orders and shipments are processed during normal business hours Monday through Thursday, 9:00 AM–4:00 PM PST.

Orders placed on Fridays, weekends, holidays or outside normal business hours will be processed on the next business day.

Order cutoff time is 12:00 PM PST. Orders placed after the cutoff may require an additional processing day.

Box offers free FedEx Ground shipping within the contiguous United States on consumer orders over $99.

This offer is valid for consumers only.

Free shipping excludes dealers, distributors, affiliates/teams and industry members receiving discounted pricing.

Express shipping options are available for an additional $15.95.

If express shipping is unavailable for your country, Box will refund the $15.95 express shipping fee.

Due to factors outside Box's control, including taxes, traffic and carrier limitations, express shipping may not be available to certain countries under normal circumstances, including destinations such as Croatia and Brazil.

The $15.95 express shipping fee is not refundable when a customer requests a return.

Estimated delivery times vary by country and may also be affected by carrier or customs processing.

All countries may be subject to import charges such as duties, customs tariffs and VAT imposed by the destination country.

International orders may also be subject to customs clearance, brokerage fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility and are not included in Box product or shipping prices.

Under applicable regulations, the courier may collect VAT from the customer before delivery in certain countries, including countries within the European Union.

Box does not determine, control, collect or waive customs duties, VAT, brokerage or other import-related charges.

Customers must provide accurate contact information and respond to requests from the carrier or customs authority.

Customs processing is not included in estimated delivery times. Shipments may be delayed, held or returned when required information or payment is not provided.

International shipments rejected or returned because the customer did not pay required duties are subject to a 20% restocking fee.

Customers may also be responsible for return shipping and related charges for refused or unclaimed shipments. Original shipping charges are non-refundable.

The following requirements are established and enforced by the European Union and its customs authorities. They are not fees or conditions created by Box.

Effective July 1, 2026, business-to-consumer shipments valued at €150 or less and sent from outside the European Union to an EU member country require customs clearance.

Applicable shipments may be subject to a temporary €3 customs duty per distinct product category, in addition to VAT, brokerage or other import-related charges determined by customs authorities or the shipping carrier.

Box does not determine, control, collect or waive these charges. Customers must provide accurate contact information and respond to requests from the carrier or customs authority.

Customs processing is not included in estimated delivery times. Shipments may be delayed, held or returned if required information or payment is not provided.

Customers may be responsible for return shipping and related charges on refused or unclaimed shipments. Original shipping charges are non-refundable.

Learn more about EU customs requirements