MTB Level Up Program FAQ


The Level Up Program was designed to support riders of all levels become part of a team. Its goal is to strengthen skills, provoke inter-rider encouragement, and motivate a level up to the next class. 


We now have a facebook group for active level up riders. Click here to join:

Here are a few commonly asked questions regarding the Level Up Program:

Q: What are the requirements of being on this program?

A: You must purchase the Box Level Up Jersey, be actively racing or influential, agree to not resell any products purchased at a discount, agree to not disclose your deal to others including bike shops, be active on social media, tag @boxmtb #boxlevelupprogram, and represent Box professionally on and off the trail. To be featured regularly, please use any Box Prime 9 Drivetrain. Most importantly, we want you to have fun!

Q: When will I receive my discount?

A: Once you have received the acceptance email from Box into the program, follow the instructions to purchase your custom jersey. Once the order has been placed, your discount will be applied to your account within 24 hours. No coupon code needed. All you'll need to do is log in and enjoy shopping.

Q: When will my jersey arrive?

A: You will receive a proof email 24-48 hours after your jersey has been purchased. Upon verifying the jersey proof is correct and print-ready, you will receive your jersey within 2-3 weeks. You will receive tracking information via email once your order has shipped. This step is time sensitive.

Q: Do I need a discount code?

A: No, once your discount is applied to your account, all you'll need to do is log into your Box account and start shopping. The price you'll see upon logging in already reflects the discount.

Q: Do I have to pay for my jersey? Can I use my discount on it?

A: This is a program with VIP perks and not sponsorship. We’ve done our best to get the most competitive rate possible from our vendor. As a custom jersey, it costs $55 and upgrades are optional.

Q: Are there other programs I can get involved with?

A: Sign up for the affiliate program to earn some extra cash.

Q: How do I level up?

A: If you race and moved up to the next category, send us an email! If you are an influencer growing your social followers and promoting Box rather than being a racer, please reach out to us if you've reached:

  • 500 Active Followers
  • 1,000 Active Followers
  • 2,500 Active Followers
  • 5,000 Active Followers
  • 10,000+ Active Followers

Q: I damaged my jersey or want to order an extra. How do I purchase another one?

A: You can bookmark this link and order your jersey anytime.

Q: Can I add custom logos to my jersey?

A: Once the jersey arrives, you can add additional logos around the Box logo as you wish. Unfortunately, we cannot add logos during the ordering process.

Q: I am currently riding for another team. Can I still join the program?

A: Please contact and we will figure something out! 


If you would like to earn some extra cash while doing what you love most – RACING – this is the place for you. We have recently launched our latest affiliate program and would love for you to be a part of it. Get details and sign up here: Join the Affiliate Program


  • Please send an email to
  • Include your favorite photo for bragging rights that will be shown on our IG story.
  • Share your most recent racing class results.
  • Share a fun story of your recent race that got you this far.

We'd love to hear your story, goals, and challenges you've faced to earn your way up.


After each race, please complete the following form. We value any feedback you can provide. We are always looking to improve our products: Share Your Feedback


You may have noticed that once you completed your jersey order, you were redirected to a page that allows you to create your profile which will appear on our website:

If you have not created your profile, please fill out every section on this form: Create Your Profile

If you are already on this page but would like to change your profile photo, please email and send your updated photo. In order to prevent any delays, please be sure to include the following: 

  • Name the file in the following format "firstname_lastname"
  • Export the file as .png or .jpeg
  • Resize the file to be 1080x1080px
  • Be sure that the photo is a face shot and not an action shot

As always, if you have any additional questions or plan to build your bike and need help picking out products, our VIP Office Hours are available to you. Please include as much detail as possible in the comments so we can get the right people on the call: Schedule a Meeting