SHIFTER
Does the Box One Prime 9 Shifter come with a cable?
Yes. All Box One Shifters come with a stainless steel shift cable.
How do I remove the cap from the cable port to install a new cable?
To remove it, use a Phillips head screwdriver and turn it counter-clockwise a quarter turn You can then push the cap out by applying pressure to the cable from the other side. Please Note: The Cable Port is not a screw that un-threads from the cable port, if you turn the cable port screw more than 90 degrees damage may occur.
Is the Box One Prime 9 Shifter compatible with other 9 speed derailleurs?
No, traditional 9 speed systems use a Cable Pull that is not compatible with prime 9.
DERAILLEUR
Are Box Prime 9 derailleurs compatible with Shimano "direct mount" hangers?
No, Shimano direct mount hangers are proprietary and are not compatible with Box derailleurs.
Is the Box One Prime 9 Derailleur compatible with other 9 speed components?
No, traditional 9 speed systems use a Cable Pull that is not compatible with Prime 9.
Are Box Prime 9 derailleurs compatible with drop bar (road) shifters?
No, Box Prime 9 derailleurs are not currently compatible with drop bar shifters, but we do offer a clamp for our shifters to mount on some 31.8mm drop handle bars.
How should I clean my Box One Prime 9 derailleur?
We suggest removing the derailleur from the bike and using a soft bristle brush or rag with soapy water or a mild de-greaser. We do not recommend pressure washing, strong solvents or de-greasers as they could degrade the surface coating.
How do I make adjustments to the derailleur?
Please see our installation video at https://boxcomponents.com/collections/support
CASSETTE
Will the Box One Prime 9 Cassette fit on an wheel with a Sram XD Driver?
No this will only work with a HG splined Shimano 9-10-11 speed freehub body.
Is the Box One Prime 9 Cassette compatible with other 9 speed drivetrains?
No, The Box one Prime 9 Cassette is optimized for Box Prime 9 drivetrains and running other component variations can result in poor performance.
How should I clean my Box One Prime 9 Cassette?
We suggest removing the cassette from the wheel and using a soft bristle brush with soapy water or a mild de-greaser. We do not recommend pressure washing, strong solvents or de-greasers as they could degrade the surface coating.
CHAIN
Is the Box One Prime 9 Chain compatible with other 9 speed drivetrains?
Yes, All Box prime 9 chains have standard external geometry that will work with most existing 9 speed drivetrains.
Is the Box One Prime 9 Chain Compatible with any wide narrow chainring?
No, Box Prime 9 chains are compatible with most 11-speed wide narrow chainrings but there are some chainrings that can result in poor performance. We recommend the following 11 speed wide/narrow chainrings for best performance, Wolftooth Components, Raceface, One Up Components, Absolute Black.
How should I clean my Box One Prime 9 Chain?
We suggest removing the chain from the bike and using a soft bristle brush or rag with soapy water or a mild de-greaser. We do not recommend pressure washing, strong solvents or de-greasers as they could degrade the surface coating.
